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Common questions regarding ordering, production and shipping of orders answered. If you do not see your question/s answered here, please send us an email to firstname.lastname@example.org or call us on 0027 (0) 21 7906494
We only use quality archival fine art papers and ulta chrome or UV cured inks, so we guarantee that you will receive a print that will not fade.
We offer a 100% money back guarantee, and Martin Osner, the founder of the Art Photography gallery still signs off every print before it is packaged, so you can be assured of receiving a high quality product.
You will need to create a login account to purchase from us. In this way we can capture your correct details and track your order as it makes its way to you.
Yes, you are welcome to call in during office hours and we will take your order and payment details over the phone. No problem at all.
You can cancel your order within 24 hours of placing it. Simply send us an email and we will confirm cancellation and arrange a full refund. If you would like to change your order, you can call us or send an email with instructions and we will amend your order accordingly.
Yes, you will received a tracking number once you packaged print leaves us. You will also be updated through the entire process for printing to delivery.
All major credit cards, Paypal and Electronic funds transfer (EFT). Unfortunately we do not accept cash.
Yes, with the platform we use and the payment gateways utilized you have no need to be concerned. Remember if you are unsure you are welcome to phone your order through to us.
Yes, absolutely. We do offer a bespoke framing service.
As we offer custom framing, you will need to contact us with regards to framing. We will email you options depending on which print you are ordering. Quotations and cost of shipping is then provided before completing the order.
Our workshop normally competes a frame in about seven days.
We offer door to door courier delivery with either FedEx, UPS or DHL.
Allow for five to ten working days.
Prints are packaged is a strong walled cardboard tube.
We insure all consignments, so if you order is lost or damaged it will be replaced free of charge and without delay.
Yes, we custom crate and ship framed prints. Unlike with print orders where shipping is free, with framed prints we will quote on shipping first before finalizing the order.
Yes, absolutely. Order any print/s from us and you will not pay a cent. We will get it to you anywhere in the world for free of charge.